CoMMingle Is an Extension of Your Property Team
Guest Review Response Industry Combined With Industry Leading Technologies
We use proprietary algorithms to analyze, understand, and measure reviews in 45 languages on more than 180 hotel and restaurant review sites. Benchmark against your competitors, make data-driven decisions, and watch your reputation and revenue improve.
Our Technology Advantage.
Through our partnership with ReviewPro, we receive review data collected from over 140 online travel agencies (OTAs) and review sites in more than 45+ languages.
ReviewPro’s Global Review Index (GRI) is used to benchmark an individual hotel or group of hotels, compare results between properties or against competitors, and track the evolution of a hotel’s performance over time. These same capabilities can also be applied to restaurants and spas.
Recent studies show that 77% of travelers consistently reference past guest reviews before choosing a hotel. Additionally, 80% of travelers read 6-12 reviews before booking a hotel.
When you consider that hotel management responses to negative reviews may convert even your most adamant naysayers into loyal guests, there’s no doubt that managing your property’s reputation is critical when it comes to revenue generation. Just showing travelers you genuinely care about their feedback creates goodwill from past guests and revenue from new future guests.
What makes the CoMMingle reputation management service different?
With over 5,000,000 guest reviews responded to and posted, we have ‘seen’ more unique guest review situations than anyone else. From labor disputes to dealing with disgruntled past employees, we like to say we have seen it all and have responded to it all. We also monitor and respond to guest reviews found on Facebook, Google, and Yelp as well as major hotel brand review websites.
How much does reputation management cost?
Pricing is determined by the number of reviews your hotels receive on a regular basis, so costs vary from one property to the next. All our pricing is commensurate with the volume of guest reviews. Be sure to check our PRICING page for more details.
How long will it take to onboard our properties?
Is semantic reporting included in our price?
What if I'm an existing ReviewPro Customer?
If you’re a ReviewPro customer you’ll have the ability to use your existing license to maximize your ReviewPro data analysis with our guest review response services. Our guest review response services are independent of your current ReviewPro data and license.