The Whole Shabang.
Guest Review Responses
24/7 Crisis Management
Property Escalations
Personalized Responses
As the largest provider of hospitality reputation management services, our commingle engage team has seen it all. From the disgruntled past employee posting negative comments, to guests finding the unthinkable in their rooms, we’ve got you covered. Always vigilant, always looking out for your property’s reputation 7 days a week and even escalating issues to your MOD on a Saturday evening preventing a crisis or embarrassing situation for your property.
Click to view screenshots of our PULSE Reputation Management Platform.
24/7 Facebook Messenger Engagement
24/7 Direct Messaging Engagement
Conversational Commerce
GEOsocial Engagement
RFPAssist Messenger Sales System
Capture new group sales leads and deliver sales kit documents 24/7/365 with our RFPAssist Messenger Sales System. Book more group business, more weddings and more events. Supported by our Messenger Customer Service Agents 24/7.
Community Engagement
Influencer Marketing
Original Content Creation
Paid Social Advertising
On-site Social Media Photography
Today’s storytelling takes on many forms and our teams develop customized community engagement strategies that align with your property’s goals, objectives and budgets. Prior to any community engagement or posting, the commingle engage team will create a customized engagement calendar and will identify the “voice” of your property and your guest’s “persona”. It is this collaborative approach with your team that produces the highest levels of engagement and ROI.
Analytics &
Reporting
24/7 Online Reporting Suite
Post Level Detail
VIP Guest Profile
ROI Driven Reporting
If you can’t measure it, you can’t improve it. Our commingle engage reporting platform captures data and KPI’s across all social media channels and provides the analytics and insights to ensure the maximum ROI is achieved. In addition to your 24/7 online reporting access, automated PDF reports are sent directly into your email box weekly and monthly.
Corporate Headquarters
London, United Kingdom
Sydney, Australia
