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STORYTELLING & ENGAGEMENT.
CRISIS MANAGEMENT.
KPI REPORTING.

The Whole Shabang.

Reputation
Management

  • Guest Review Responses
  • Crisis Management
  • Property Escalations
  • Personalized Responses

As the largest provider of hospitality reputation management services, our commingle engage team has seen it all. From the disgruntled past employee posting negative comments, to guests finding the unthinkable in their rooms, we’ve got you covered. Always vigilant, always looking out for your property’s reputation 7 days a week and even escalating issues to your MOD on a Saturday evening preventing a crisis or embarrassing situation for your property.

Customer
Engagement

  • Live Chat Engagement
  • Facebook Messenger Engagement
  • Conversational Commerce
  • GEOsocial Engagement

Wouldn’t it be great to be able to respond to a guest who just posted a birthday picture with her friends while celebrating in your rooftop bar? No worries, we’ve got this covered and when this commingle engage magic happens, your guest will be delighted and loyal forever…oh and they’ll tell all her friends about the experience as well!

Storytelling

  • Community Engagement
  • Influencer Marketing
  • Original Content Creation
  • Paid Social Advertising
  • Social Media Photography

Today’s storytelling takes on many forms and our teams develop customized community engagement strategies that align with your property’s goals, objectives and budgets. Prior to any community engagement or posting, the commingle engage team will create a customized engagement calendar and will identify the “voice” of your property and your guest’s “persona”. It is this collaborative approach with your team that produces the highest levels of engagement and ROI.

Analytics &
Reporting

  • 24/7 Online Reporting Suite
  • Post Level Detail
  • VIP Guest Profile
  • ROI Driven Reporting

If you can’t measure it, you can’t improve it. Our commingle engage reporting platform captures data and KPI’s across all social media channels and provides the analytics and insights to ensure the maximum ROI is achieved. In addition to your 24/7 online reporting access, automated PDF reports are sent directly into your email box weekly and monthly.

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